One of the simplest ways to gain agreement on the definition of the problem is to write it down and see if everyone
agrees.
Ask the group: What is the problem?
It is very common to rush headlong into defining the solution rather than taking time to first understand the problem.
Write down the problem and see if you can get everyone to agree on the definition.
Then ask the group again: What is the problem, really?
Search for root causes or the "problem behind the problem". The real problem is often hiding behind what is perceived
as a problem. Don't accept the first statement of a problem. Continue to ask "why?" to find out what the problem
"really" is. Sometimes the group can be so focused on an envisioned solution that it is hard to get them to formulate
the underlying problem. In such cases, it can be beneficial to explore the benefits of the solution and then try to
find the problems being solved by those benefits. You can then explore whether or not those problems are "real"
problems in the organization.
