Development team members sometimes take documentation for granted, or do not give it enough consideration. However,
after a product is delivered, customers who pay for the system and for support often do not have enough information to
effectively manage the product.
If a technical writer is made available to a development team, that role often takes the burden off the team for
developing the formal product documentation and for ensuring that it is in the correct format and business language. If
a technical writer is not available, the development team and product owner must make every effort to create enough
documentation to ensure that the features that have been developed for each release are understood and can be
communicated effectively by the paying customer to their stakeholders.
Delivering a professionally developed product requires that a development team provide the customer with accurate,
detailed, and comprehensive product documentation.