Sometimes, depending on the product user base, separate communiques might need to be prepared for each stakeholder
group. In that case, this artifact should specify the different groups to which communications are directed, the method
of communication (e.g., email, text or pager message, bulletin, newsletter, phone message, etc.). All communiques
should be prepared in advance so that it is a matter of disseminating information when the release to production has
been determined to be successful.
Also included in this artifact is a listing of the responsible parties who will execute the communications when a
successful release has been declared (normally the Deployment Engineer), as well as the timing and dependencies of the
While there is no prescribed format for the release communications artifact, each communique should indicate the
preferred delivery mechanisms (e.g., beeper notification, telephone calls, a posting to an internal release website,
live or pre-recorded presentations by senior management, etc.) and generally answer the following questions:
Who are the parties (stakeholders) that are interested in knowing that a release to production has taken place?
What specifically (features, functions, components) has been placed into production?
Why is this release valuable to stakeholders and what business purpose does it serve?
Where is the product available (on which platforms, geographical locations, business units, etc.)?
How can the stakeholders access the system and under what circumstances?
When was the product released (or when will it be released if the release date is in the future)?